How to address new FCA pricing practices

3 min read

How to address insurance’s decreasing customer satisfaction

5 min read

Onboarding affinity partners with the best-in-class experience

4 min read

The destiny of call centres and the future of customer service

6 min read

How Conversational Process Automation is evolving webform transactional processes

5 min read

How to perform an efficient Business Process Review (BPR)

5 min read

The Three Main Data Challenges in the Insurance Industry

4 min read

How to minimise customer service operations costs with lean business principles

4 min read

Safeguarding the future by increasing business resilience

5 min read

How insurers can meet the needs of vulnerable customers with CPA

6 min read

2025 White Paper

Discover How To Elevate Customer Service with the Power of Digital Self-Service.

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Discover Conversational Process Automation

CPA allows end-to-end processing through chatbots and leverages advanced analytics to continuously improve both the underlying process and the conversation with the end-user.

Recent Posts

The Challenge of High-Value Out-of-Hours Requests in Regulated Sectors

4 min read In today’s fast-paced, always-on world, customers expect businesses to be accessible around the clock. This demand is particularly high in ...

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AWS Outage Highlights Risks for Regulated Industries Relying on Cloud

4 min read On 20 October 2025, AWS (Amazon Web Services) experienced a major service outage that impacted businesses and consumers worldwide. For hour...

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The Ideal Self-Service Approach for Regulated Industries

4 min read Self-service is no longer a nice-to-have; it has become a cornerstone of customer engagement. From insurance claims to banking queries, cus...

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Analysing AI Conversations: The Hidden Risk for Regulated Firms

6 min read Conversational AI has become one of the most talked-about innovations in recent years. Generative AI (Gen AI) have transformed how people t...

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