--- title: Platform | Spixii description: Deliver superior customer experience while improving business operations through the secure and flexible Spixii Conversational Process Platform. --- ![outline_person_white_24dp](https://www.spixii.com/hs-fs/hubfs/outline_person_white_24dp.png?width=17&height=17&name=outline_person_white_24dp.png "outline_person_white_24dp") [**LOG IN** ](https://ue.prod.app.spixii.ai/cxd/web/#/workspace) CONTACT US [**CONTACT US** ](https://www.spixii.com/contact-us?hsLang=en-gb) [**SUBSCRIBE TO NEWSLETTER** ](https://www.spixii.com/subscribe-newsletter?hsLang=en-gb) [**GET WHITE PAPER** ](https://www.spixii.com/white-paper?hsLang=en-gb) [**GET eBOOK** ](https://www.spixii.com/ebook?hsLang=en-gb) [![](https://www.spixii.com/hubfs/Assets_Mar2018/logo_white.svg)](https://www.spixii.com?hsLang=en-gb) [**GET STARTED** ](https://www.spixii.com/get-a-demo?hsLang=en-gb) # Automate with complete control The Spixii Conversational Process Automation (CPA) Platform help regulated businesses create structured self-service for their high-value customer journeys. Secure, scalable and resilient.  ## **Why the Spixii CPA Platform** ![icon of men silhouette linked with systems](https://www.spixii.com/hubfs/WebAssets/img/icons/tech_insurance.svg) #### **Regulated Businesses** We built the Spixii platform for regulated industries such as financial services and healthcare  ![icon of infinity symbol](https://www.spixii.com/hubfs/WebAssets/img/icons/tech_iteration.svg) #### **Rapid Iteration** The process and the user journey as a single entity are created a single entity giving total clarity ![icon of data protection with shield and check](https://www.spixii.com/hubfs/WebAssets/img/icons/tech_compliant.svg) #### **Resilient and Compliant** The platform enable the self-services to run 24/7 with 100% repeatability ![conversational-process-automation-1](https://www.spixii.com/hubfs/WebAssets/img/Illustrations/conversational-process-automation-1.svg "conversational-process-automation-1") [ Get a Demo ](https://www.spixii.com/get-a-demo?hsLang=en-gb) ## Continuously improve performance and compliance ![CPA icon - Build](https://www.spixii.com/hubfs/WebAssets/img/CPA%20Platform/CPA%20icon%20-%20Build.svg) ### **Build** Express your business process as a personal and expert chatbot through a graphical interface. ![CPA icon - Connect](https://www.spixii.com/hubfs/WebAssets/img/CPA%20Platform/CPA%20icon%20-%20Connect.svg) ### **Configure** Add logic into your self-service and connect to systems using API or Spixii smart functions. ![CPA icon - Display-2](https://www.spixii.com/hubfs/WebAssets/img/CPA%20Platform/CPA%20icon%20-%20Display-2.svg) ### **Display** Offer a unique experience by aligning the look and feel of your expert chatbot with your brand guidelines. ![CPA icon - Measure](https://www.spixii.com/hubfs/WebAssets/img/CPA%20Platform/CPA%20icon%20-%20Measure.svg) ### **Measure** Get data-driven insights to improve your processes, prevent complaints and learn more about your customers. ![spixii conversational process automation platform build](https://www.spixii.com/hs-fs/hubfs/WebAssets/img/CPA%20Platform/spixii%20conversational%20process%20automation%20platform%20build.png?width=650&height=366&name=spixii%20conversational%20process%20automation%20platform%20build.png "spixii conversational process automation platform build") ## Build #### Design structured conversations for complex processes. #### Create flows without code and track changes and approvals.  #### Move from idea to production fast without breaking compliance. #### **[Conversational Builder →](https://www.spixii.com/platform/conversation-builder?hsLang=en-gb)** ## Configure #### Connect conversations to your systems and rules. #### Add validation, logic, and decisioning and integrate systems with APIs. #### Automate real processes, not just front-end chat. #### **[Function Manager →](https://www.spixii.com/platform/function-manager?hsLang=en-gb)** ![spixii conversational process automation platform function](https://www.spixii.com/hs-fs/hubfs/WebAssets/img/CPA%20Platform/spixii%20conversational%20process%20automation%20platform%20function.png?width=650&height=366&name=spixii%20conversational%20process%20automation%20platform%20function.png "spixii conversational process automation platform function") ![spixii conversational process automation platform display](https://www.spixii.com/hs-fs/hubfs/WebAssets/img/CPA%20Platform/spixii%20conversational%20process%20automation%20platform%20display.png?width=650&height=318&name=spixii%20conversational%20process%20automation%20platform%20display.png "spixii conversational process automation platform display") ## Display #### Launch branded, guided experiences. #### Fully white-labelled interface, designed for clarity and completion. #### Turn complex journeys into simple steps. #### **[Intelligent Chatbots →](https://www.spixii.com/platform/intelligent-chatbots?hsLang=en-gb)** ## Measure #### Improve performance with real data. #### Track drop-offs, completion rates, and understand customer behaviour. #### Continuously optimise high-value processes. #### **[Insights Hub →](https://www.spixii.com/platform/insights-hub?hsLang=en-gb)** ![spixii conversational process automation platform measure](https://www.spixii.com/hs-fs/hubfs/WebAssets/img/CPA%20Platform/spixii%20conversational%20process%20automation%20platform%20measure.png?width=650&height=318&name=spixii%20conversational%20process%20automation%20platform%20measure.png "spixii conversational process automation platform measure") [ Discover Platform Pricing ](https://www.spixii.com/platform/pricing?hsLang=en-gb) ## **Included platform updates** #### Spixii CPA Platform is constantly improving. #### All the latest features, software and security upgrades are automatically delivered to our clients over the cloud in all subscriptions plans. ![continuous cpa platform upgrades](https://www.spixii.com/hubfs/WebAssets/img/CPA%20Platform/conversational-process-automation-upgrades.svg "continuous cpa platform upgrades") ## **Integration strategy** ![Spixii CPA integration strategy-2](https://www.spixii.com/hubfs/WebAssets/img/CPA%20Platform/Spixii%20CPA%20integration%20strategy-2.svg "Spixii CPA integration strategy-2") ![product_chatbot](https://www.spixii.com/hubfs/WebAssets/img/icons/product_chatbot.svg "product_chatbot") ## Spixii Proof of Value Start small. Automate one high-value process. Take the first step toward automation and evaluate if Spixii CPA Platform can boost your customer-facing processes. Measure impact quickly, then scale across your operations. [ Discover Spixii Proof of Value ](https://www.spixii.com/proof-of-value?hsLang=en-gb) ## **Unique full-service platform** ![squared icon with two circular arrows](https://www.spixii.com/hubfs/Assets_Mar2018/tech-service-1.svg "squared icon with two circular arrows") ### Full-service Configure it yourself or use our full support. You stay in control. We help you move faster. ![squared icon with monitor and html tag](https://www.spixii.com/hubfs/Assets_Mar2018/tech-implementation-1.svg "squared icon with monitor and html tag") ### Transportable Cloud-native by design. Run it on any cloud or deploy on-premises with containers. ![squared icon with database and check symbol](https://www.spixii.com/hubfs/Assets_Mar2018/tech-stateless-1.svg "squared icon with database and check symbol") ### Stateless architecture Our system uses a secure, scalable architecture to reliably connect customers with your legacy systems. ![squared icon with key](https://www.spixii.com/hubfs/Assets_Mar2018/tech-security-1.svg "squared icon with key") ### Safe & Robust Spixii expert chatbots are secured with bank-grade encryption, with data processed in an Oracle Database. ## **Spixii certifications** [![ISO 27001 Information Security Management certification badge](https://www.spixii.com/hs-fs/hubfs/WebAssets/img/Illustrations/iso-certificate.png?width=200&height=200&name=iso-certificate.png) ](https://www.spixii.com/certifications/iso-27001?hsLang=en-gb) ### Spixii is ISO certified #### ISO 27001 Information Security Management is the most recognised certification for Information Security Management with a key focus on security and data. ![Ico Information Commissioner's Office certification badge](https://www.spixii.com/hs-fs/hubfs/WebAssets/ico-logo.png?width=200&height=200&name=ico-logo.png) ### Data protection #### Spixii's processing of personal data complies with the GDPR and IDD requirements and is in line with the accountability principle. [![Cyber Essentials Plus certification badge](https://www.spixii.com/hubfs/WebAssets/badge_cyber.svg) ](https://www.spixii.com/certifications/cyber-essential-plus/download?hsLang=en-gb) ### High-security standards #### Our mission is to provide you with a safe, secure service - always. An awareness of data privacy, distribution directives and technical knowledge allow us to operate in the regulated insurance industry. - [![forrester-logo](https://www.spixii.com/hs-fs/hubfs/WebAssets/Press/forrester-logo.png?width=160&name=forrester-logo.png)](https://www.spixii.com/analyst-reports?hsLang=en-gb) - [![Gartner logo](https://www.spixii.com/hs-fs/hubfs/WebAssets/img/gartner-logo.png?width=160&name=gartner-logo.png)](https://www.spixii.com/analyst-reports?hsLang=en-gb) - [![Celent logo](https://www.spixii.com/hs-fs/hubfs/WebAssets/img/Celent%20logo.png?width=160&name=Celent%20logo.png)](https://www.spixii.com/analyst-reports?hsLang=en-gb) - [![Cognizant logo](https://www.spixii.com/hs-fs/hubfs/WebAssets/Press/cognizant-logo.png?width=160&name=cognizant-logo.png)](https://www.spixii.com/analyst-reports?hsLang=en-gb) [ View industry recognitions ](https://www.spixii.com/analyst-reports?hsLang=en-gb) ## **Explore Spixii Insurance Suite** [![Icon of insurance quote with paper and dollar symbol](https://www.spixii.com/hubfs/WebAssets/img/solution_distribution.svg) #### **Marketing & Sales** Increase revenue and customer satisfaction by offering comprehensive and personal customer journeys for your direct and indirect channels. Find out more → ](https://www.spixii.com/solutions/quote-buy?hsLang=en-gb) [![icon of stack of paper](https://www.spixii.com/hubfs/WebAssets/img/icons/solution_policy-admin.svg) #### **Policy Administration** Bring in guided conversations by providing your customers with self-service capabilities from renewals, mid-term adjustments and policy changes. Find out more → ](https://www.spixii.com/solutions/policy-administration?hsLang=en-gb) [![icon of white flag](https://www.spixii.com/hubfs/WebAssets/img/solution_claims.svg) #### **Claims** From pre-authorisation of medical claims, FNoL, and straight-through processing for all insurance claims, provide an immediate self-service to your customers 24/7/365. Find out more → ](https://www.spixii.com/solutions/claims?hsLang=en-gb) ![robot with outstretched hand](https://www.spixii.com/hubfs/WebAssets/img/Illustrations/CPA2.svg "robot with outstretched hand") ## **Start the conversation** Discuss your business needs with us, and let's share experiences. Explore how Spixii CPA Platform accelerates automation of high-value processes.   [ Contact Us ](https://www.spixii.com/contact-us?hsLang=en-gb) ### **Platform** ### **Regulated Processes** ### **Resources** ### **Company** ### **Connect with us** - [![](https://www.spixii.com/hubfs/Assets_Mar2018/socials_linkedin.svg)](https://www.linkedin.com/company/spixii) - [![](https://www.spixii.com/hubfs/Assets_Mar2018/socials_youtube.svg)](https://www.youtube.com/channel/UCiLByQVaMZ0RRm3XYgUTSXg) - [![email white icon](https://www.spixii.com/hubfs/Assets_Mar2018/socials_email.svg)](mailto:info@spixii.com) - [![](https://www.spixii.com/hubfs/Assets_Mar2018/socials_twitter.svg)](https://twitter.com/spixii_bot) ##### 14 East Bay Lane London, United Kingdom, E15 2GW ##### [Contact Us](https://www.spixii.com/contact-us?hsLang=en-gb) ##### [Privacy policy](https://www.spixii.com/privacy-policy?hsLang=en-gb) --- **What is Spixii?** Spixii is a Conversational Process Automation platform enabling regulated businesses to offer 24/7 self-service, 100% compliant. Focused on high-value processes that can't be automated using web forms or GenAI, Spixii bridges this gap with a unique platform designed with an expert systems approach. Spixii is recognised by Gartner and Forrester and is certified ISO 27 001:2022 for information security and management. --- [![](https://www.spixii.com/hubfs/WebAssets/logo_white.svg)](https://www.spixii.com/?hsLang=en-gb) ###### Copyright Spixii® 2016–2026 All rights reserved.