Easily create personal and engaging chatbot conversations in a few clicks through a flexible and intuitive low-code interface.
Spixii Conversation Builder allows to quickly create conversation flows through an intuitive low-code interface.
Equipped with pre-built insurance conversation templates, commenting and versioning systems, this module is specifically designed for the highly-regulated insurance industry and provides for smooth process management centred on the collaboration within different business departments (e.g. marketing, compliance, IT).
Through a sleek and intuitive graphical interface, chatbot conversations can be created in a few minutes. The Conversation Builder module doesn't require any development skills and removes any complexity behind chatbot technology.
Chatbot elements can be created through a point-and-click interaction. These include:
Spixii smart assets bring the chatbot end-customer experience to the next level with dynamic and rule-based content.
When added to a basic conversation, the chatbot is able to perform smart actions according to flexible logics defined through the platform. Among the smart assets:
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Designed with the strict insurance compliance approval process in mind, Spixii CPA Platform provides a dedicated and flexible versioning system.
For every project, a new version can be created each time there are major changes in the conversational flow and in the copy.
Combined with a staging mechanism from UAT to Production, Spixii version control allows compliance departments to track their approval and audit changes while simplifying the release to Production for IT departments.
Spixii Intelligent Chatbots are specifically designed for the insurance industry.
The insurance standard patterns are available through pre-built conversational templates divided per line of business (P&C, Life and Pensions) and per process (Quote & Buy, Claims, Policy Administration, Customer Service).
All templates are fully customisable according to business needs:
To create and maintain every customer-facing process, different teams and departments are involved, especially for the insurance industry.
Spixii commenting system allows to bring multiple teams on the same page and give dedicated access to the platform according to the role. The interaction between digital, marketing, compliance and IT teams can be managed through a flexible system to help to suggest, review and make chatbot changes at the speed of light.
Combined with a solid versioning and staging mechanism, all changes can be tracked and securely promoted to Production.
Spixii CPA Platform offers a solid and bulletproof promotion mechanism through the adoption of UAT and Promotion environments.
Access to Spixii CPA Platform can be managed through a flexible control module that allows configuring permissions for each role.
Variables can be created from scratch to allow the storing of desired customer data. All personal data are flowing straight to the protected central vault.
More advanced features are available to technical profiles including HTML code editing, functions and metrics management.