--- title: Why Spixii | Spixii description: Solve high-value requests with self-service that are 100% accurate and compliant --- ![outline_person_white_24dp](https://www.spixii.com/hs-fs/hubfs/outline_person_white_24dp.png?width=17&height=17&name=outline_person_white_24dp.png "outline_person_white_24dp") [**LOG IN** ](https://ue.prod.app.spixii.ai/cxd/web/#/workspace) CONTACT US [**CONTACT US** ](https://www.spixii.com/contact-us?hsLang=en-gb) [**SUBSCRIBE TO NEWSLETTER** ](https://www.spixii.com/subscribe-newsletter?hsLang=en-gb) [**GET WHITE PAPER** ](https://www.spixii.com/white-paper?hsLang=en-gb) [**GET eBOOK** ](https://www.spixii.com/ebook?hsLang=en-gb) [![](https://www.spixii.com/hubfs/Assets_Mar2018/logo_white.svg)](https://www.spixii.com?hsLang=en-gb) [**GET STARTED** ](https://www.spixii.com/get-a-demo?hsLang=en-gb) # **Deliver outcomes, not answers** Spixii enables regulated businesses to solve high-value requests with self-service that are 100% accurate [Discover industry challenges and solutions >](https://www.spixii.com/why-spixii?hsLang=en-gb#challenge) ![illustration with two men straightening big arrrow](https://www.spixii.com/hubfs/WebAssets/img/Illustrations/why-spixii_hero.svg "illustration with two men straightening big arrrow") ## **Enabling high-value requests to be self-served in under 2 minutes** # **Conversations are here to stay** ### To resolve the majority of high-value requests, regulated businesses rely on call centres and offer a **Conversational** experience with customer service experts. ![why-icon – 8](https://www.spixii.com/hubfs/WebAssets/img/icons/why-icon%20%E2%80%93%208.svg "why-icon – 8") #### **✓ Superior customer experience** Based on a human-to-human conversation, call centres provide a good overall experience, particularly for complex or very specific customer queries. Yet, they are vulnerable to surges, which often coincide with higher volumes. ![why-icon – 6](https://www.spixii.com/hubfs/WebAssets/img/icons/why-icon%20%E2%80%93%206.svg "why-icon – 6") #### **✘ High operating cost** The most expensive channel, implying hiring, training, office rental, software and hardware costs. While there are ways to reduce operating costs, such as proper agent training and practical guidelines, the overall bill is high and keeps increasing. ![why-icon – 15](https://www.spixii.com/hubfs/WebAssets/img/icons/why-icon%20%E2%80%93%2015.svg "why-icon – 15") #### **✘ ****Expensive to audit** To avoid business risks by going off track, agents follow scripts when interacting with customers. Therefore, a significant amount of effort is spent on training, reporting and auditing conversations leaving little room for improvement. # Web forms have a limited scope ### Web forms cut costs by providing a digital tool designed to allow customers to submit information without human input. Yet, it works only for simple processes. ![why-icon – 7](https://www.spixii.com/hubfs/WebAssets/img/icons/why-icon%20%E2%80%93%207.svg "why-icon – 7") #### **✓ Suited ****for simple processes** Webforms can help regulated businesses save money by enabling customers to buy a simple policy or make a claim online. Yet customers often end up calling to complete an insurance purchase or file a claim, adding to the call centre's workload. ![why-icon – 9](https://www.spixii.com/hubfs/WebAssets/img/icons/why-icon%20%E2%80%93%209.svg "why-icon – 9") #### **✘ Poor customer experience** Web forms provide a dry, impersonal, and untailored customer experience, often unlinked to the business logic of regulated processes. In addition, they struggle to deliver a user-friendly customer experience across all devices. ![why-icon – 2](https://www.spixii.com/hubfs/WebAssets/img/icons/why-icon%20%E2%80%93%202.svg "why-icon – 2") #### **✘ Limitated and expensive ** Complex processes required to cover multiple scenarios that are clunky to represent with various screens or blocks using webforms. Accessibility accross multiple devices is onerous to maintain with webforms cancelling the costs gains. # Generative AI is not 100% accurate ### GenAI generates knowledge from data using statistical models  (LLMs). By definition, statistics are not 100% accurate, creating an incompatibility with the compliance needs of regulated businesses. ![why-icon – 5](https://www.spixii.com/hubfs/WebAssets/img/icons/why-icon%20%E2%80%93%205.svg "why-icon – 5") #### **✓ Suited for low-value requests** Some requests, such as opening hours, directions on where to find a PDF document, or customer service contact details, can be used by GenAI without being detrimental to regulated businesses. if the answer is not 100% correct. ![why-icon – 3](https://www.spixii.com/hubfs/WebAssets/img/icons/why-icon%20%E2%80%93%203.svg "why-icon – 3") #### **✘ False positive** Despite the generation of answers in credible language , the quality of the answers is not 100% accurate. It is a system generating an unchecked answer which is time-bomb for raising compliants and creating uncontrolled operations. ![why-icon – 14](https://www.spixii.com/hubfs/WebAssets/img/icons/why-icon%20%E2%80%93%2014.svg "why-icon – 14") #### **✘ Ever-changing landscape** Staying on top of GenAI means adopting new models and aggreation of models constantly. It creates risks in terms of data governance, it consumes unecessary that are hard to justified if the processes automated are of low-value ## **What if there were a channel offering self-service in a conversational way with 100% accuracy?** # **Built for the needs of regulated businesses** ### Focusing on high-value requests, Spixii offers a SaaS platform that unlocks 100% accurate conversational self-service and reduces customer complaints. ![why-icon – 10](https://www.spixii.com/hubfs/WebAssets/img/icons/why-icon%20%E2%80%93%2010.svg "why-icon – 10") #### **✓ ****Superb customer experience** Spixii platform creates expert chatbots to deliver personal, immediate and efficient conversational experiences. Customers can self-serve without waiting and still enjoy the personal touch of a guided, tailored conversation to obtain a clear outcome. ![why-icon – 4](https://www.spixii.com/hubfs/WebAssets/img/icons/why-icon%20%E2%80%93%204.svg "why-icon – 4") #### **✓**** Time saver** Reducing the interaction time for high-value processes from 10 to 20 times, the Spixii platform frees up precious time for both agents and customers. More power to the customer, more time to agents to tackle complex cases. ![why-icon – 3](https://www.spixii.com/hubfs/WebAssets/img/icons/why-icon%20%E2%80%93%203.svg "why-icon – 3") #### **✓ ****Easy maintenance & compliance** Through the platform, organisations have total control over their conversational process and can promote changes within hours. From the conversational flow to the chatbot interface, businesses can update their service safely and quickly. ![Spixii intelligent chatbot illustration](https://www.spixii.com/hubfs/WebAssets/img/Illustrations/Spixii%20intelligent%20chatbot%20illustration.svg "Spixii intelligent chatbot illustration") ### **Unlocking self-service for regulated businesses** #### No hold times, 24/7 immediacy. #### No cold transactional experiences, personal ones. #### Spixii enables customers to self-serve conversationally through 24/7 available expert chatbots. ### **Robust conversational processes ** #### Spixii enables organisations to design and manage conversational processes themselves through an intuitive visual and low-code SaaS platform. #### Organisations have total control over their expert chatbots, entirely configurable through the platform, from conversational flows and integration with other systems to the customisation of the interface. ![conversational process automation platform](https://www.spixii.com/hs-fs/hubfs/conversational%20process%20automation%20platform.jpg?width=1280&name=conversational%20process%20automation%20platform.jpg "conversational process automation platform") ## **A platform supporting the growth of your business** ![why-icon – 5](https://www.spixii.com/hubfs/WebAssets/img/icons/why-icon%20%E2%80%93%205.svg "why-icon – 5") #### **Advanced analytics** Interactions with individuals generate valuable conversational data (digital footprints of each journey) and process data (aggregated performance view) for continuous improvement while being compliant with easily auditable journeys. ![why-icon](https://www.spixii.com/hubfs/WebAssets/img/icons/why-icon.svg "why-icon") #### **Specific templates** No need to start from scratch: conversational processes can start with a ready-made skeleton. By leveraging Spixii's library, businesses can start from an existing conversational template and customise it in a few clicks. ![why-icon – 11](https://www.spixii.com/hubfs/WebAssets/img/icons/why-icon%20%E2%80%93%2011.svg "why-icon – 11") #### **Total control** Spixii platform provides no black boxes. The control of the conversational processes and integrations is entirely in our clients' hands. Spixii Function Manager allows custom code input, opening the door to robust connections with systems. ![product_chatbot](https://www.spixii.com/hubfs/WebAssets/img/icons/product_chatbot.svg "product_chatbot") Is your organisation leveraging automation for customer-facing processes? Are you ready to boost your customer-facing processes with Conversational Process Automation (CPA)?  Take the first step toward automation and claim your Spixii Performance Assessment for free.  [ Get Spixii Performance Assessment overview ](https://www.spixii.com/hubfs/WebAssets/Brochures/2021%20Resources/Spixii_Performance-assessment_Customer-facing-processes-automation_v.2.pdf?hsLang=en-gb) ## **How is CPA uniquely different from other channels?** ![conversational-process-automation-1](https://www.spixii.com/hubfs/WebAssets/img/Illustrations/conversational-process-automation-1.svg "conversational-process-automation-1") **Call centres** provide an overall good and personal user experience yet they saturate quickly causing customers to wait. No one likes waiting and complaints are inevitable and ultimately damage the reputation of the brand. The only way to overcome this problem would be to have one operator per customer, which is not viable business-wise. **Webforms and portals** provide a good business performance by leveraging digitalisation to automate processes that were once performed manually. Yet webforms lack the personal conversation of call centres reducing them, essentially, to digital monologue. Customers today expect more than impersonal and clunky interactions. **Web live chat** empowers human agents to manage multiple personal conversations at the same time. It empowers and scales call centres. Yet, each agent can manage a maximum number of 4 conversations causing long waiting times. Web live chat suffers from the same constraints as call centres, it only raises the threshold higher. **CPA** allows the optimum customer experience by preserving the personal conversation yet delivering it digitally at scale. CPA enables an illimited number of personal and consistent conversations at a fraction of the cost of the analogue ones. [ Compare Technologies ](https://www.spixii.com/cpa-tech-comparison?hsLang=en-gb) ## **What about other solutions?** ![why-icon – 14](https://www.spixii.com/hubfs/WebAssets/img/icons/why-icon%20%E2%80%93%2014.svg "why-icon – 14") #### **Tech giants' solutions** Still requires an in-house expert to deploy the solutions, which insurance organisations usually don't have, resulting in partnering with large consulting or IT companies, which makes the project expensive and less agile, and risks irrelevance when live. ![why-icon – 13](https://www.spixii.com/hubfs/WebAssets/img/icons/why-icon%20%E2%80%93%2013.svg "why-icon – 13") #### **Internal IT team** The average lead time for IT teams to tailor or customise further an existing solution on their own is between 6 and 12 months. The cost of maintaining a typically inflexible solution is significant, leaving no time and resources for continuous improvement. ![why-icon – 12](https://www.spixii.com/hubfs/WebAssets/img/icons/why-icon%20%E2%80%93%2012.svg "why-icon – 12") #### **Conversational AI providers** Relying mainly on Natural Language Processing (NLP), the generated conversations are free-flowing and do not follow a business process with 100% accuracy. The operational and reputational risks for businesses are very high, resulting in automation of only low-value processes. ## **What to expect from Spixii?** ![icon with stars](https://www.spixii.com/hubfs/WebAssets/img/icons/culture_benefits.svg) #### **Happier customers at lower costs** **> 70 TNPS** with an all-inclusive SaaS platform that continually expands through the latest security upgrades ![icon with connection](https://www.spixii.com/hubfs/WebAssets/img/icons/tech_insurance.svg) #### **Superfast automation at the tip of the finger** Set your automation goals and achieve them with low effort using a nimble low-code interface* *Our clients reach **50% automation rate** within 3 months. Try to beat it! ![icon of microscope](https://www.spixii.com/hubfs/WebAssets/img/icons/brand_insights.svg) #### **Unique analytics for continuous improvement** **3x time faster** process iteration informed by unique and detailed conversation analytics ## **Deliver your high-value services more than 10 times faster!** **Call Centre vs CPA** **Web Form vs CPA** **Web live Chat vs CPA** **Email vs CPA** ## **Trusted by leading organisations** ![zurich-logo-vector](https://www.spixii.com/hubfs/WebAssets/img/zurich-logo-vector.svg "zurich-logo-vector") ![logo_bnp-paribas](https://www.spixii.com/hubfs/WebAssets/img/logo_bnp-paribas.svg "logo_bnp-paribas") ![allianz-logo](https://www.spixii.com/hubfs/WebAssets/img/allianz-logo.svg "allianz-logo") ![bupa-logo](https://www.spixii.com/hs-fs/hubfs/WebAssets/img/logo-bupa.png?width=150&height=150&name=logo-bupa.png "bupa-logo") ## **Our solution partners** Spixii integrates with leading core platforms to deliver end-to-end workflows. ![Appian logo](https://www.spixii.com/hs-fs/hubfs/WebAssets/img/Appian%20logo.png?width=150&height=84&name=Appian%20logo.png "Appian logo") Spixii partnered with Appian to offer businesses an embedded solution that enables straight-through processing (STP) of claims for P&C, Health, and Life insurance. [**Find out more →**](https://www.spixii.com/partners/appian?hsLang=en-gb) ![SOCOTRA-LOGO](https://www.spixii.com/hs-fs/hubfs/WebAssets/img/SOCOTRA-LOGO.png?width=300&height=91&name=SOCOTRA-LOGO.png "SOCOTRA-LOGO") Socotra provides open APIs and a product-agnostic data model to manage the entire policy lifecycle, making insurance innovation faster, easier, and more affordable. [**Find out more →**](https://www.spixii.com/partners/socotra?hsLang=en-gb) ![blue-prism-logo](https://www.spixii.com/hs-fs/hubfs/WebAssets/img/blue-prism-logo.png?width=200&height=156&name=blue-prism-logo.png "blue-prism-logo") Blue Prism develops leading Robotic Process Automation software. Spixii complements it through the automation of conversations to create end-to-end self-service. [**Find out more →**](https://www.spixii.com/partners/blue-prism?hsLang=en-gb) - ![](https://www.spixii.com/hubfs/WebAssets/Awards/awards-13.svg) - ![awards-07](https://www.spixii.com/hubfs/Assets_Mar2018/Awards/awards-07.svg) - ![awards-08](https://www.spixii.com/hubfs/Assets_Mar2018/Awards/awards-08.svg) - ![awards-08](https://www.spixii.com/hubfs/Assets_Mar2018/Awards/awards-09.svg) - ![awards-12](https://www.spixii.com/hubfs/WebAssets/Awards/awards-12.svg) - ![awards-02](https://www.spixii.com/hubfs/Assets_Mar2018/Awards/awards-02.svg) - ![awards-03](https://www.spixii.com/hubfs/Assets_Mar2018/Awards/awards-11.svg) ![robot with outstretched hand](https://www.spixii.com/hubfs/WebAssets/img/Illustrations/CPA2.svg "robot with outstretched hand") ## **Start the conversation** Discuss your business needs with us, and let's share experiences. Explore how Spixii CPA Platform accelerates automation of high-value processes.   [ Contact Us ](https://www.spixii.com/contact-us?hsLang=en-gb) ### **Platform** ### **Regulated Processes** ### **Resources** ### **Company** ### **Connect with us** - [![](https://www.spixii.com/hubfs/Assets_Mar2018/socials_linkedin.svg)](https://www.linkedin.com/company/spixii) - [![](https://www.spixii.com/hubfs/Assets_Mar2018/socials_youtube.svg)](https://www.youtube.com/channel/UCiLByQVaMZ0RRm3XYgUTSXg) - [![email white icon](https://www.spixii.com/hubfs/Assets_Mar2018/socials_email.svg)](mailto:info@spixii.com) - [![](https://www.spixii.com/hubfs/Assets_Mar2018/socials_twitter.svg)](https://twitter.com/spixii_bot) ##### 14 East Bay Lane London, United Kingdom, E15 2GW ##### [Contact Us](https://www.spixii.com/contact-us?hsLang=en-gb) ##### [Privacy policy](https://www.spixii.com/privacy-policy?hsLang=en-gb) --- **What is Spixii?** Spixii is a Conversational Process Automation platform enabling regulated businesses to offer 24/7 self-service, 100% compliant. Focused on high-value processes that can't be automated using web forms or GenAI, Spixii bridges this gap with a unique platform designed with an expert systems approach. Spixii is recognised by Gartner and Forrester and is certified ISO 27 001:2022 for information security and management. --- [![](https://www.spixii.com/hubfs/WebAssets/logo_white.svg)](https://www.spixii.com/?hsLang=en-gb) ###### Copyright Spixii® 2016–2026 All rights reserved.