Spixii translates complex insurance customer-facing processes into simple, effective and performant conversations.
Spixii ensures highest completion rate by automating business processes while providing the best customer experience
Spixii uncovers actionable insights through custom reports and granular conversational analytics
Spixii solutions are designed specifically for the insurance industry. Deep knowledge of its processes results in best ROI through automation
Call centres provide an overall good and personal user experience yet they saturate quickly causing customers to wait. No one likes waiting and complaints are inevitable and ultimately damage the reputation of the brand. The only way to overcome this problem would be to have one operator per customer, which is not viable business-wise.
Webforms and portals provide a good business performance by leveraging digitalisation to automate processes that were once performed manually. Yet webforms lack the personal conversation of call centres reducing them, essentially, to digital monologue. Customers today expect more than impersonal and clunky interactions.
Web live chat empowers human agents to manage multiple personal conversations at the same time. It empowers and scales call centres. Yet, each agent can manage a maximum number of 4 conversations causing long waiting times. Web live chat suffers from the same constraints as call centres, it only raises the threshold higher.
CPA allows the optimum customer experience by preserving the personal conversation yet delivering it digitally at scale. CPA enables an illimited number of personal and consistent conversations at a fraction of the cost of the analogue ones.
Spixii Platform features connections to core systems, including insurance platforms legacy systems and Robotic Process Automation platforms.
Duck Creek Technologies is a leading provider of comprehensive P&C insurance software and services for insurers of all sizes worldwide. The partnership with Spixii results in an Award-Winning Claim Solution.