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Expert Chatbots

Spixii Expert Chatbots help solve complex questions, not create new ones. Configured with your brand guidelines, they offer unique experiences and solve complex queries in less than 2 minutes.

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Tailor your chatbot interface

Spixii Expert Chatbots come with a sleek, flexible user interface and are white-label.

Thanks to the Brand UI tuner, it's possible to fully customise the interface of the chatbot through the CPA Platform and mirror every business' brand guidelines.

The Expert Chatbots are equipped with intelligent assets such as device optimisation and user input validations to ensure the data capture is clean from the source.
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Total control

Customise your chatbot interface with custom colours, avatar, background and messaging speed

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Smart rules

Spixii Expert Chatbots come with embedded smart validation rules to capture clean customer data

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Flexible implementation

Available in JavaScript bundles or iframes, Spixii Expert Chatbots are light and easy to integrate with

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Make your chatbot interface truly yours

Thanks to the Spixii Brand UI tuner, creating a chatbot interface in line with your brand guidelines is just a matter of a few clicks. 

Without a single line of code, it's possible to edit the styling and the assets of the chatbot, including:

  • Logo
  • Avatar
  • Emoji and icons
  • Font
  • Colors & Background
  • Speed of outbound messages

Offer the optimal experience for every device

Whether desktop, tablet or mobile, Spixii Expert Chatbots are fully responsive. Most web chatbots are built for desktop users, but not optimised for mobile users.

Equipping every Expert Chatbots, the Spixii small devices optimisation features:

  • Full-screen (e.g. mobile phone)
  • Finger-friendly elements (e.g. optimised size of buttons)
  • Smart mobile keyboard trigger (according to requested input)
  • Smart content display logic (to avoid unnecessary scrolling)
  • Customisable input bar placeholders
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Start your journey

Is your organisation leveraging automation for high-value queries?

Take the first step to boost your customer service operations by augmenting the execution of a high-value process with 24/7 conversational self-service.

Demonstrate potential business value with low effort.
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Allow customers to send media securely

Within financial services, the exchange of media is quite common. For example, during the first notice of loss of an insurance claim, policyholders are often asked to share some photos to help claims handlers assess the claim.

Spixii Content Management System allows for secure data exchange management through a fully encrypted on transit and at rest.

The Spixii Media Upload logic can be defined directly from the CPA Platform and is available with multiple features:

  • Mobile-friendly experience to upload real-time photos or videos
  • Multi-media support (photos, videos, documents)
  • Custom restriction rules (max number of files, max size per file, types of formats allowed)
  • Unique hash-encoded access protocol
  • Secure and high-speed reading/writing RAID storage with asynchronous upload
  • REST API available

Leverage Spixii pre-built UI themes

Through the Brand UI tuner, it's possible to build a new conversational user interface from scratch and leverage one of the Spixii UI themes.

All Spixii themes can be cloned and further customised according to brand requirements.

All themes can be easily managed through a dedicated control panel.
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Capture specific customer feedback

Spixii Expert Chatbots are equipped with feedback modules. Feedback requests are fully customisable through the Conversation Builder, including the number and type of questions.

From TNPS (Transactional Net Promoter Score, 11-grade system) to CSAT (Customer Satisfaction, 5-grade system) or other systems specific to your business, Spixii Expert Chatbots enable businesses to collect quantitative feedback in their most suitable way.

Additionally, verbatim feedback (qualitative) can be collected in every conversation to unwrap more explanatory customer commentary and reactions. All feedback is available in the Insights Hub for in-depth analysis and can inform businesses how to iterate the conversational experience to meet customer needs.

Scale with advanced features
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Immersive experience

Through full-screen capability, the experience for mobile users is enhanced with the optimisation of available space. Mobile users experience is analogue to the most common messaging applications.
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Speed of messages

Spixii CPA Platform allows defining the overall speed of the chatbot conversation or even of single messages. The message time lag can be set to static (e.g. 1 sec) or dynamic (time calculation based upon each message length).
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Informative placeholders

Especially during a high transactional process, it's key to capture accurate data. Through informative placeholders, it's possible to make input bar placeholders specific (e.g. "Enter your phone number") and nudge users to type in the right information.
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Multi-factor authentication

Spixii Expert Chatbots can perform multi-factor authentication (e.g.verification via email) to align with insurance high-security and compliance standards.

Explore the other Spixii Platform modules
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Conversation Builder

Easily create personal and engaging chatbot conversations in a few clicks through a flexible and intuitive low-code interface

Find out more →

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Function Manager

Assign logic to your chatbot and connect it with your system leveraging Spixii smart functions or creating your own directly from the platform

Find out more →

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Insights Hub

Get data-driven insights over your chatbot performance and acquire customer knowledge through behavioural analysis

Find out more →

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Start the conversation

Discuss your business needs with the Spixii team and discover how the Spixii CPA Platform can accommodate them.

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What is Spixii?
Spixii is a Conversational Process Automation platform enabling businesses to offer 24/7 self-service to their customers. Combining expert chatbots, business process modelling and integration to core systems, businesses benefit from fewer inbound calls and improved productivity and resilience of their operations. Spixii is recognised among the “Cool Vendors in Insurance” by Gartner and is certified ISO 27 001:2022.
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