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Expert Chatbots

Spixii Expert Chatbots deliver outcomes under 2 minutes. They don't simply reply to questions but solve them. Match them perfectly with your brand guidelines.

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Shape your chatbot experience

Spixii Expert Chatbots offer a sleek, white-label interface fully customisable to match your brand guidelines.

Built-in optimisation and input validation ensure clean data capture across all devices.
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Fine-tuning

Customise your chatbot interface with custom colours, avatar, background and messaging speed.

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Smart rules

Spixii Expert Chatbots come with embedded smart validation rules to capture clean customer data.

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Flexible implementation

Available as JavaScript bundles or iframes, Spixii Expert Chatbots are lightweight and easy to integrate.

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Make your chatbot experience truly yours

Creating a chatbot interface that aligns with your brand guidelines takes just a few clicks, allowing you to customise styling and properties without writing any code.

 

  • Logo and avatar
  • Font and icons
  • Colours, background and speed of messages

 

 

 

Offer the optimal experience for every device

Spixii Expert Chatbots are fully responsive across desktop, tablet, and mobile, with built-in small-device optimisation to ensure a seamless experience on every screen.

 

  • Finger-friendly elements (e.g. optimised size of buttons)
  • Smart mobile keyboard trigger (according to requested input)
  • Smart content display logic (to avoid unnecessary scrolling)
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Start your journey

Is your organisation leveraging automation for high-value queries?

Start enhancing your customer service operations by enabling 24/7 conversational self-service for key processes.

Unlock and demonstrate business value quickly, with minimal effort.
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Allow customers to send media securely

In financial services, customers often need to share media, such as photos, for insurance claims to support a fast assessment. Spixii’s Content Management System enables secure, encrypted media exchange and configurable upload logic directly from the CPA Platform.

  • Mobile-friendly uploads with support for photos, videos  and documents
  • Configurable rules for file limits, size, and allowed formats
  • Secure, high-speed storage with encrypted transfer and REST API integration

 

 

Leverage Spixii pre-built UI themes

Through the Brand UI Tuner, you can build a conversational interface from scratch using Spixii themes, customise them to match your brand through a dedicated control panel.

  • Build new interfaces using pre-built Spixii UI themes
  • Clone and fully customise themes to match brand requirements
  • Manage all themes centrally via a dedicated control panel

 
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Capture customer feedback that matters

Capture specific customer feedback through fully customisable modules in Spixii Expert Chatbots, enabling both quantitative and qualitative insights across every conversation.

  • Configure feedback flows in the Conversation Builder, including question type and number
  • Collect quantitative scores (TNPS, CSAT, or custom rating systems)
  • Capture verbatim feedback and analyse all insights in the Insights Hub

 

Communicate with advanced features
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Immersive experience

Through full-screen capability, the mobile experience is enhanced by optimising available space. It mirrors the experience of common messaging applications.
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Speed of messages

Spixii CPA Platform lets you control chatbot and message speed by setting static or dynamic delays based on message length.
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Informative placeholders

In high-transaction processes, capturing accurate data is essential. Informative placeholders guide users with specific prompts to ensure correct input.
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Multi-factor authentication

Spixii Expert Chatbots can perform multi-factor authentication (e.g., verification via email) to align with high-security and compliance standards.

Explore the other Spixii Platform modules
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Conversation Builder

Easily create personal and engaging chatbot conversations in a few clicks through a flexible and intuitive low-code interface

Find out more →

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Function Manager

Assign logic to your chatbot and connect it with your system leveraging Spixii smart functions or creating your own directly from the platform

Find out more →

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Insights Hub

Get data-driven insights over your chatbot performance and acquire customer knowledge through behavioural analysis

Find out more →

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  • Gartner logo
  • Celent logo
  • Cognizant logo
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Start the conversation

Discuss your business needs with us, and let's share experiences.

Explore how Spixii CPA Platform accelerates automation of high-value processes.

 

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Regulated Processes

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What is Spixii?
Spixii is a Conversational Process Automation platform enabling regulated businesses to offer 24/7 self-service, 100% compliant. Focused on high-value processes that can't be automated using web forms or GenAI, Spixii bridges this gap with a unique platform designed with an expert systems approach. Spixii is recognised by Gartner and Forrester and is certified ISO 27 001:2022 for information security and management.
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