Open up to significant savings by embracing conversational process automation of high-value processes
Through the Function Manager, leverage pre-built integrations to leading core platform and RPA providers
Raise the standard of your customer support with 24/7/365 available self-serve delivering outcome in less than 3 minutes on average
Allow your customers to notify their loss straight through Spixii Expert Chatbots at their most convenient time whilst sparing them the hassle of queuing on the phone
Perform or improve existing the fraud check and claim triage through Spixii Experts Chatbot by identifying “fast track” to process and complex claims to route to trained claim handlers
If the completed conversational process triggers all the green flags of your business logic then automated decisions can be done at scale in a secure and repeatable manner
Using the Spixii secure content management system, your customer can upload media such as photo, invoice and video avoiding unnecessary back and forth
Validate user information upfront by connecting with APIs able to check existing number plates
Measure your customer satisfaction rate using CSAT, TNPS or CES and gather feedback to understand how to improve your solution
Collect more accurate customer details by introducing specific validation rules for email, postcode, telephone number etc.
Spixii Intelligent Chatbots gather all the FNOL details and the through the Function Manager log them straight into Appian Connected Claims, where the operational claim team have a 360-degree view of each claim in an actionable dashboard of data from all claims systems, policy systems and 3rd party applications.
Spixii Claim solution and Duck Creek Claim communicates in both directions to allow the capture of information, update of loss and resolution of claims for all lines of businesses such as property and motor.
Spixii Intelligent Chatbots allow to notify a claim with media in a few minutes, and through a Blue Prism connector can be integrated with the policy system to retrieve customer’s policy data and allow automated claims updates after the FNOL.
