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Spixii Conversational Process Automation (CPA)

Automate High-Value Requests 

Spixii CPA platform enables regulated businesses to automate high-value requests that web forms and conversational AI can't. 

Our clients build their conversational self-services that are 20 times quicker than email, phone, web form and live web chat while being 100% compliant.
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Solving a critical tech gap

High-value processes can’t be automated with webforms (expensive and hard to maintain, poor UI) nor conversational AI (not 100% accurate)

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Deliver outcome immediately

First Contact Resolution (FCR) is a crucial metric in customer satisfaction. Solving customer queries quickly translates into huge operational gains.

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Rapid growth under control

Clone your conversational process to execute them in different languages and accommodate subtle differences while leveraging the same core integrations

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Offer superior customer experience

Reach your customers more effectively through 365/24/7 availability. Offer a simple and personal experience while providing an intuitive interface across all devices.

Explore Expert Chatbots →

Model your business process

Build customer journeys by modelling your business process and the conversational self-service simultaneously using the low-code interface of the Spixii CPA platform. Through the function manager module, embed your powerful business logic to create end-to-end automation.

Explore Function Manager →
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Get one step ahead with meaningful insights

Access unique reporting dashboards designed to help you measure the interactions of your customers through rich analytics. Gain specific knowledge with detailed customer feedback and behavioural patterns analysis.

Explore Insights Hub →

Adapt seamlessly to changing needs

Leverage the insights collected through the Spixii CPA platform to continuously improve your conversational self-service to meet your customers' rising expectations.

Explore Conversation Builder →
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Benefits
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Instant deployment

Unlock rapid solution deployment with our delivery expertise and go live within 4 weeks

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Measurable ROI

Track a clear return on investment by increasing the automation ratio of your conversational self-service

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Superior customer experience

Delight, retain and acquire new customers through an intuitive and quick conversational experience

Trusted by customer-centric leaders


 

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Spixii's iterative approach helped us hit the ground running and allowed a solid foundation to scale-up. They shone through a different way of thinking


Tim Richards, Zurich



 

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The work that we have been doing with Spixii has given us some real insight into what innovative technologies can bring to insurance. The chance to make the process of buying and utilising insurance products easier could make their experience far better


John Moore, Bupa Customer Lab



 

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Spixii learns from its customer interactions and is able to offer personalised insurance products in real-time. Spixii’s interactions are friendly and conversational, making for a customer experience that is convenient and even pleasant


John Cusano, Accenture



 

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The Spixii team made my life easier. The auditable, structured chatbot technology met our compliance and legal requirements during the trial, and has been straightforward to integrate


James Oughton, Bupa Customer Lab

In the press

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Start the conversation

Discuss your business needs with the Spixii team and discover how the Spixii CPA Platform can help you accelerate the automation of your high-value processes.

 

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What is Spixii?
Spixii is a Conversational Process Automation platform enabling regulated businesses to offer 24/7 self-service, 100% compliant. Focused on high-value processes that can't be automated using web forms or GenAI, Spixii bridges this gap with a platform design with an expert systems approach. Spixii is recognised by Gartner and Forrester and is certified ISO 27 001:2022 for information security and management.
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