How to address new FCA pricing practices

3 min read

How to address insurance’s decreasing customer satisfaction

5 min read

Onboarding affinity partners with the best-in-class experience

4 min read

The destiny of call centres and the future of customer service

6 min read

How Conversational Process Automation is evolving webform transactional processes

5 min read

How insurers can meet the needs of vulnerable customers with CPA and chatbots

6 min read

How Conversational Process Automation and Conversational AI differ

3 min read

How to avoid chatbots' failure with Conversational Process Automation

4 min read

CPA + RPA: Enable self-service for customers

2 min read

How to evolve conversations with customers from analogue to digital?

3 min read

Streamlining clunky processes with CPA

3 min read

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Recent Posts

How to address new FCA pricing practices

3 min read On 28 May 2021, the FCA published its Policy Statement ‘General Insurance pricing practices remedies (Feedback to CP20/19 and final rules)’...

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How to address insurance’s decreasing customer satisfaction

5 min read   Customer experience and service has mostly remained a nebulous parameter in business.  While NPS is the most common metric for measuring ...

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Onboarding affinity partners with the best-in-class experience

4 min read Affinity partnerships have always been an integral part of the insurance sector. Insurers have benefited greatly from affinity partners sin...

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The destiny of call centres and the future of customer service

6 min read Today’s consumers have various options to choose from when it comes to interacting with a business. In the insurance industry, one of the m...

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