What did we learn from going through the new ISO 27001:2022 certification?

5 min read

Empowering intermediaries with conversational process automation

3 min read

Access to your own SQL database

2 min read

Why self-serve improves the customer experience

8 min read

How to unlock self-service through Conversational Process Automation

8 min read

Customer-first: Exploring the Self-serve technology landscape

5 min read

Capturing Conversations: How to overcome the Insurance Industry’s main challenges

6 min read

The 3 key features any safe insurtech must have

3 min read

3 ways to increase customer engagement in financial services

3 min read

Setting the new benchmark for digital customer experience in claims beyond the FNOL

13 min read

2025 White Paper

Discover How To Elevate Customer Service with the Power of Digital Self-Service.

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Discover Conversational Process Automation

CPA allows end-to-end processing through chatbots and leverages advanced analytics to continuously improve both the underlying process and the conversation with the end-user.

Recent Posts

The Challenge of High-Value Out-of-Hours Requests in Regulated Sectors

4 min read In today’s fast-paced, always-on world, customers expect businesses to be accessible around the clock. This demand is particularly high in ...

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AWS Outage Highlights Risks for Regulated Industries Relying on Cloud

4 min read On 20 October 2025, AWS (Amazon Web Services) experienced a major service outage that impacted businesses and consumers worldwide. For hour...

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The Ideal Self-Service Approach for Regulated Industries

4 min read Self-service is no longer a nice-to-have; it has become a cornerstone of customer engagement. From insurance claims to banking queries, cus...

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Analysing AI Conversations: The Hidden Risk for Regulated Firms

6 min read Conversational AI has become one of the most talked-about innovations in recent years. Generative AI (Gen AI) have transformed how people t...

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