How to use CAPTCHA in a conversational interface?

In today's digital world, robust authentication mechanisms are an absolute necessity. With the increase in cybercrime, it is essential to protect personal and sensitive information. As stated in the last OWASP 2023 Top 10 Vulnerabilities report, authentication mechanisms are the first line of defence against unauthorized access to online accounts. Furthermore, the new ISO 27001:2022 certification standard dedicates specific controls and clauses to ensure secure authentication procedures.

A robust authentication mechanism is the key to unlocking a great number of self-services. For example, making financial operations, changing insurance policy details or consulting medical test results are operations that individuals can perform online if they pass a strong authentication screening.

However, there are situations where robust authentication mechanisms are not possible. This is the case of quote&buy journeys, where customers are not registered and identified apriori, but also when agents and advisers are about to request some actions on behalf of their clients.

In such cases, the list of self-serve services experiments a physiological reduction because some critical actions won’t be accessible to an unidentified user. Reducing the risk of robots and Denial of Services attacks is also important by using additional security measures like CAPTCHA codes and other techniques.

CAPTCHAs, in particular, are a popular security measure used to prevent automated attacks by requiring users to prove they are human and they nicely fit conversational interfaces. A handy-style text over a noisy background is generated and displayed to the user as an image. Automated Optical Character Recognition (OCR) detectors won’t be able to easily guess the keyword by reading the image.

The main three requirements for a good CAPTCHA code generator are:

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Building a human company: what is it like to work at Spixii?

2 min read

Cara Regier was our superstar marketing analyst from Hult International Business School, who joined for an internship from December. Here is her story of  what it was like to start her career at an insurtech startup.

 

Go to a startup, they said. It'll be fun, they said.

And so I did.

Finishing up my second year of a bachelor degree in business administration, I stood before the high-pressure of moment of finding something to do during summer. Will I find a summer course? An internship? Or go back home and work for a while?

After the careers fair at my university, it became pretty clear. I will join a startup as a marketing intern. Why? Because everyone who was not a student told me to go to a big corporation instead of a young business. My friends told me startups were fun, and that you should go there; it is super relaxed.

Well, little did we know.

 

cara-min

Outside the Spixii office in Plexal

 

I met the Spixii team at a Careers Connection Forum. Every year, corporations like Bloomberg and EY offer great presentations to attract talent for internships and postgraduate positions.

Next to them are the startups, with their branded tees and big genuine smiles. It was exactly what I was looking for. I never intended to apply for the internship. In fact, I wanted to learn more about the working culture of a startup. My goal is to run my own business sooner or later.

But as you can see, here I am telling you why one of the best decisions I have ever taken during my studies was doing my internship with Spixii.

Here's why.

 

1. You see everything.

I was sitting in between three co-founders and 90% of the remaining team from all departments, from technology to UX design and business development. I get to see what our CEO is doing all day, or hear the cheers of the tech team from behind their wall of screens that resembles something like the Great Wall of China, as they finally finish the last user acceptance testing (UAT) for the bot.

 

2. You get involved in everything.

Since I am sandwiched between 4 different departments at my desk, I do not just see what they do but am involved in their day-to-day processes. From a student's perspective, this is gold. I came to the internship to figure out what I am good at and what I should do after uni. 

Getting involved in more than marketing has really broadened my knowledge and perspective of where my skills lie (and where they don't!)

Insurtech is a complex niche industry. It can be hard to understand the product unless you are directly involved with it. If I were to stay in the marketing department of a large company, I don't think I would be able to tell you one thing about our product.

5 months later at Spixii, I still find it tricky to explain exactly how the back-end of the chatbot works, but our CTO Alberto Pasqualotto has taken so much initiative to explain the product to everyone. That has really impressed me.

 

3. It is a whole new level of learning.

Instead of being given tasks with a set layout, timeline and processes, you are given new tasks that overlap with other departments. You are forced to get creative and really challenge yourself to create reports and processes from scratch. You get the feeling of creating something for the business and making a difference instead of just following orders.

Ultimately, I am leaving Spixii knowing I added value and was a part of things they will continue to use even when I do not work there anymore. 

 

To find out more about careers with Spixii, please get in touch with us.

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