How to use CAPTCHA in a conversational interface?

In today's digital world, robust authentication mechanisms are an absolute necessity. With the increase in cybercrime, it is essential to protect personal and sensitive information. As stated in the last OWASP 2023 Top 10 Vulnerabilities report, authentication mechanisms are the first line of defence against unauthorized access to online accounts. Furthermore, the new ISO 27001:2022 certification standard dedicates specific controls and clauses to ensure secure authentication procedures.

A robust authentication mechanism is the key to unlocking a great number of self-services. For example, making financial operations, changing insurance policy details or consulting medical test results are operations that individuals can perform online if they pass a strong authentication screening.

However, there are situations where robust authentication mechanisms are not possible. This is the case of quote&buy journeys, where customers are not registered and identified apriori, but also when agents and advisers are about to request some actions on behalf of their clients.

In such cases, the list of self-serve services experiments a physiological reduction because some critical actions won’t be accessible to an unidentified user. Reducing the risk of robots and Denial of Services attacks is also important by using additional security measures like CAPTCHA codes and other techniques.

CAPTCHAs, in particular, are a popular security measure used to prevent automated attacks by requiring users to prove they are human and they nicely fit conversational interfaces. A handy-style text over a noisy background is generated and displayed to the user as an image. Automated Optical Character Recognition (OCR) detectors won’t be able to easily guess the keyword by reading the image.

The main three requirements for a good CAPTCHA code generator are:

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7 tips to ensure you return safely to your family in the winters

3 min read

“I pray this winter be gentle and kind,” wrote John Geddes. Going by past trends, however, it seems we need stronger prayers. Why? Because between November and March, the number of accidents is reported to rise by 7.45% nationally*.

Moreover, in the 2017 and 2018 winter period, the number of excess winter deaths reached an estimated 50, 100**. Contrary to Geddes’ prayers, the upcoming months are not predicted to be gentle and kind. For insurance companies, these translate into high repair costs***.

In last week’s blog, we shed light on the top reasons why this statistic exists. We looked at the top 4 reasons why the number of accidents increases in winters and also cursorily mentioned what you can do to avoid them.

In this week’s blog, we dive deep into the precautionary measures you can observe to drive safely and return home happily to your family.

 

7 tips to prevent accidents during winters

Make sure your vehicle is maintained

The first step to vehicle preparation and maintenance for winters is to change the tyres. The hard summer tyres are not ideal for slippery roads. So, replace them with soft ones which have more traction in the snow and ice. Ensure that the minimum tread depth is 1.6mm.

Carry visibility gear

Visibility is a major issue in the winters due to rain, sleet, hail, blizzard, and fog. To protect yourself against it, double-check your headlights so you face no issues on the way- especially if you’re travelling at night. Wear sunglasses at night to avoid glare. Also, carry extra clothes and scrapers.

Use dipped headlights during the day as well

Especially if you are driving on foggy roads or roads with heavy rains or snow. They are to be used at night, too, because they provide better visibility than the sidelights. They also enable other drivers to see you, thus, keeping both of you safe.

Check the antifreeze levels of your car

Antifreeze is crucial to the proper functioning of a car in the colder months. During winters, frozen cooling systems are susceptible which can lead to the breakdown of the vehicle. Antifreeze is used since the liquid lowers the water’s freezing point. This reduces the possibility of the cooling system freezing over.

Apart from this, antifreeze can protect the engine from corrosion, prevent the building up of scales, help heat transfer, and avoid the engine coolant from overheating by raising the boiling point.

Don’t amp up the heat too much

This is a big no-no when you get into your car for the first time in the morning (or whenever) after it’s been out in the cold all night. This is because the sudden rise in heat can expand the windshield glass. Increased pressure can lead to chips and cracks as well which might lead to the glass breaking down ultimately. Use a de-icer or scraper in the morning to properly and safely clear the ice from the car in the morning.

Another time to not amp up the heat too much is while driving. A very warm environment can lead to drowsiness which can be especially fatal at night.

Keep enough distance between vehicles

Keep a two-car length stopping distance between your car and the one in front of you. Not only does this keep you safe from tyre spray, but it also allows for more braking time. This can mean the difference between staying safe and being hurt in an accident.

Use the highest gear

This tip is useful if your car gets stuck in the snow. Move your car forward and backward on the highest gear possible.

 

By following the above tips, people can significantly reduce the number of accidents. Insurance companies can play a major role in the transmission of this knowledge because as the number of accidents increases, the number of claims does, too. By educating the masses, companies can decrease this number.

 

But how to educate the whole portfolio of a company or even a significant segment at once? Spixii solutions offer the ability to reach out to customers before their claims, and educate them with tips to prevent and reduce their risk.

We explain how this plays out in greater detail in the next week’s blog. So, sign up for our weekly newsletter or follow us on LinkedIn to be the first to know when it rolls out! If you want more information right now, please reach out Spixii bot.

 

*Source, **Source, ***Source

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