--- title: Regulated Processes | Spixii Self-Service description: Automate regulated processes with Spixii's Conversational Process Automation platform, enhancing customer experience and operational efficiency --- ![outline_person_white_24dp](https://www.spixii.com/hs-fs/hubfs/outline_person_white_24dp.png?width=17&height=17&name=outline_person_white_24dp.png "outline_person_white_24dp") [**LOG IN** ](https://ue.prod.app.spixii.ai/cxd/web/#/workspace) CONTACT US [**CONTACT US** ](https://www.spixii.com/contact-us?hsLang=en-gb) [**SUBSCRIBE TO NEWSLETTER** ](https://www.spixii.com/subscribe-newsletter?hsLang=en-gb) [**GET WHITE PAPER** ](https://www.spixii.com/white-paper?hsLang=en-gb) [**GET eBOOK** ](https://www.spixii.com/ebook?hsLang=en-gb) [![](https://www.spixii.com/hubfs/Assets_Mar2018/logo_white.svg)](https://www.spixii.com?hsLang=en-gb) [**GET STARTED** ](https://www.spixii.com/get-a-demo?hsLang=en-gb) # Deliver outcomes, not answers **Automate regulated processes with 100% accuracy and repeatability. **Let customers buy, manage policies, and make claims through guided conversations. Faster service. Lower costs. Better experience. ## **Built for regulated businesses** The first users of Spixii were insurers seeking expert solutions that cover the insurance value chain end-to-end. [![Icon of insurance quote with paper and dollar symbol](https://www.spixii.com/hubfs/WebAssets/img/solution_distribution.svg) #### **Marketing & Sales** Increase revenue and customer satisfaction by offering comprehensive and personal customer journeys for your direct and indirect channels. Find out more → ](https://www.spixii.com/solutions/quote-buy?hsLang=en-gb) [![icon of stack of paper](https://www.spixii.com/hubfs/WebAssets/img/icons/solution_policy-admin.svg) #### **Policy Administration** Bring in guided conversations by providing your customers with self-service capabilities from renewals, mid-term adjustments and policy changes. Find out more → ](https://www.spixii.com/solutions/policy-administration?hsLang=en-gb) [![icon of white flag](https://www.spixii.com/hubfs/WebAssets/img/solution_claims.svg) #### **Claims** From pre-authorisation of medical claims, FNoL, and straight-through processing for all insurance claims, provide an immediate self-service to your customers 24/7/365. Find out more → ](https://www.spixii.com/solutions/claims?hsLang=en-gb) ## **Benefits** ![benefits_nps](https://www.spixii.com/hubfs/WebAssets/img/icons/benefits_nps.svg) #### **Automate faster** With robust data and governance, Spixii CPA Platform is agile and can be deployed in days, not months. ![icon of expanding arrows](https://www.spixii.com/hubfs/WebAssets/img/benefits-1.svg) #### **Reduce costs** Handle more requests without increasing headcount. Protect your operational margin. ![icon with three stylised men](https://www.spixii.com/hubfs/WebAssets/img/benefits-3.svg) #### **Sharpen the experience ** Replace clunky forms with simple, guided conversations that deliver trusted  outcomes. [ Get a Demo ](https://www.spixii.com/get-a-demo?hsLang=en-gb) ![Man touching big mobile screen next to robot](https://www.spixii.com/hubfs/WebAssets/img/Illustrations/Illustration_Quote%26Buy.svg "Man touching big mobile screen next to robot") ## Marketing & Sales ### Non-advised yet guided journeys Turn complex product sales into simple, guided conversations. Increase conversion, capture better data, and sell faster with less reliance on manual efforts. [ Explore Marketing & Sales high-value processes ](https://www.spixii.com/high-value-processes/marketing-sales?hsLang=en-gb) ![Man in front of big mobile screen with robot face](https://www.spixii.com/hubfs/WebAssets/img/Illustrations/Illustration_Policy-admin.svg "Man in front of big mobile screen with robot face") ## Policy Administration ### Seamless self-service for every change Customers can manage policy changes instantly through 24/7 self-service. From updates to renewals, automation reduces effort while improving speed, accuracy, and customer experience. [ Explore Policy Administration high-value processes ](https://www.spixii.com/high-value-processes/policy-administration?hsLang=en-gb) ![People involved in car accident messaging with chatbot](https://www.spixii.com/hubfs/WebAssets/img/Illustrations/Illustration_Claims.svg "People involved in car accident messaging with chatbot") ## Claims & Benefits ### Excelling at the "moment of truth" Claims are notified through personal, guided conversations that capture all necessary details instantly. Customers get faster resolutions at the moment that matters most. [ Explore Claims & Benefits high-value processes ](https://www.spixii.com/high-value-processes/claims-benefits?hsLang=en-gb) ### **Used for a variety of financial and insurance products** ![Q&B_travel](https://www.spixii.com/hubfs/WebAssets/img/icons/Q%26B_travel.svg) #### **Travel** ![Q&B_car](https://www.spixii.com/hubfs/WebAssets/img/icons/Q%26B_car.svg) #### **Motor** ![Q&B_home](https://www.spixii.com/hubfs/WebAssets/img/icons/Q%26B_home.svg) #### **Property** ![Q&B_life](https://www.spixii.com/hubfs/WebAssets/img/icons/Q%26B_life.svg) #### **Life & Health** ## **Full-service capabilities** ![icon of compass](https://www.spixii.com/hubfs/WebAssets/img/icons/capabilities_design.svg) #### **Implementation** Go live quickly. Build the journeys yourself with our knowledge base or our support. You choose. ![icon of web page development](https://www.spixii.com/hubfs/WebAssets/img/icons/capabilities_development.svg) #### **Security & compliance** Built for regulated environments with full control and auditability to support compliance and IT teams. ![icon of data with pie chart](https://www.spixii.com/hubfs/WebAssets/img/icons/capabilities_analytics.svg) #### **Analytics** Track every interaction and KPIs. Access your tailored dashboard or receive raw data automatically. [ Get a Demo ](https://www.spixii.com/get-a-demo?hsLang=en-gb) ## **Our solution partners** Spixii integrates with leading core platforms to deliver end-to-end workflows. ![Appian logo](https://www.spixii.com/hs-fs/hubfs/WebAssets/img/Appian%20logo.png?width=150&height=84&name=Appian%20logo.png "Appian logo") Spixii partnered with Appian to offer businesses an embedded solution that enables straight-through processing (STP) of claims for P&C, Health, and Life insurance. [**Find out more →**](https://www.spixii.com/partners/appian?hsLang=en-gb) ![SOCOTRA-LOGO](https://www.spixii.com/hs-fs/hubfs/WebAssets/img/SOCOTRA-LOGO.png?width=300&height=91&name=SOCOTRA-LOGO.png "SOCOTRA-LOGO") Socotra provides open APIs and a product-agnostic data model to manage the entire policy lifecycle, making insurance innovation faster, easier, and more affordable. [**Find out more →**](https://www.spixii.com/partners/socotra?hsLang=en-gb) ![blue-prism-logo](https://www.spixii.com/hs-fs/hubfs/WebAssets/img/blue-prism-logo.png?width=200&height=156&name=blue-prism-logo.png "blue-prism-logo") Blue Prism develops leading Robotic Process Automation software. Spixii complements it through the automation of conversations to create end-to-end self-service. [**Find out more →**](https://www.spixii.com/partners/blue-prism?hsLang=en-gb) ## **Trusted by leading organisations** ![zurich-logo-vector](https://www.spixii.com/hubfs/WebAssets/img/zurich-logo-vector.svg "zurich-logo-vector") ![logo_bnp-paribas](https://www.spixii.com/hubfs/WebAssets/img/logo_bnp-paribas.svg "logo_bnp-paribas") ![allianz-logo](https://www.spixii.com/hubfs/WebAssets/img/allianz-logo.svg "allianz-logo") ![bupa-logo](https://www.spixii.com/hs-fs/hubfs/WebAssets/img/logo-bupa.png?width=150&height=150&name=logo-bupa.png "bupa-logo") ## **Customers say**   ![Icon of blond smiling woman](https://www.spixii.com/hs-fs/hubfs/WebAssets/img/avatar1.png?width=120&height=120&name=avatar1.png) #### *Easier to deal with on the web than the phone and just as friendly and efficient.*   ![Icon of men with glasses and gray hair](https://www.spixii.com/hs-fs/hubfs/WebAssets/img/avatar2.png?width=120&height=120&name=avatar2.png) #### *I'm deaf and struggle on the phone also I have severe anxiety so phone conversations are hard so using this service changed my life*   ![Icon of afro american woman winking](https://www.spixii.com/hs-fs/hubfs/WebAssets/img/avatar3.png?width=120&height=120&name=avatar3.png) #### *Quick and easy way to start the claims process. Better than holding on the phone for ages!*   ![Icon of smiling men with hat and moustaches](https://www.spixii.com/hs-fs/hubfs/WebAssets/img/avatar4.png?width=120&height=120&name=avatar4.png) #### *I love the Chat bot, so quick and easy to use - great tool for customers.* ![robot with outstretched hand](https://www.spixii.com/hubfs/WebAssets/img/Illustrations/CPA2.svg "robot with outstretched hand") ## **Start the conversation** Discuss your business needs with us, and let's share experiences. Explore how Spixii CPA Platform accelerates automation of high-value processes.   [ Contact Us ](https://www.spixii.com/contact-us?hsLang=en-gb) ### **Platform** ### **Regulated Processes** ### **Resources** ### **Company** ### **Connect with us** - [![](https://www.spixii.com/hubfs/Assets_Mar2018/socials_linkedin.svg)](https://www.linkedin.com/company/spixii) - [![](https://www.spixii.com/hubfs/Assets_Mar2018/socials_youtube.svg)](https://www.youtube.com/channel/UCiLByQVaMZ0RRm3XYgUTSXg) - [![email white icon](https://www.spixii.com/hubfs/Assets_Mar2018/socials_email.svg)](mailto:info@spixii.com) - [![](https://www.spixii.com/hubfs/Assets_Mar2018/socials_twitter.svg)](https://twitter.com/spixii_bot) ##### 14 East Bay Lane London, United Kingdom, E15 2GW ##### [Contact Us](https://www.spixii.com/contact-us?hsLang=en-gb) ##### [Privacy policy](https://www.spixii.com/privacy-policy?hsLang=en-gb) --- **What is Spixii?** Spixii is a Conversational Process Automation platform enabling regulated businesses to offer 24/7 self-service, 100% compliant. Focused on high-value processes that can't be automated using web forms or GenAI, Spixii bridges this gap with a unique platform designed with an expert systems approach. Spixii is recognised by Gartner and Forrester and is certified ISO 27 001:2022 for information security and management. --- [![](https://www.spixii.com/hubfs/WebAssets/logo_white.svg)](https://www.spixii.com/?hsLang=en-gb) ###### Copyright Spixii® 2016–2026 All rights reserved.