All Posts

The benefits of end-to-end automation for insurance


1 min read

Currently, process automation is revolutionizing the digital world. It is bringing significant savings to all business operations. With all the possibilities it brings then, why should insurance businesses stay bereft of them? Most of the customer-facing activities in the insurance world are processes at the granular level.

So, let’s look at the top 3 ways that end-to-end automation would benefit these insurance processes.


How end-to-end automation makes insurance businesses shine


It offers a superior and consistent customer experience

From Quote & Buy to Claims, it decreases the processing time for all customer-facing processes by unifying and automating multiple steps of the process.

An example of this is: simple claims can be automated from notification of loss till adjudication or even pay off. This process usually takes days or weeks. With automation, they can take only minutes.

In addition, customer support is available through a 24/7/365 chatbot service.


Reduces operating costs

End-to-end automation increases data consistency by removing the human error due to manual input (e.g. enter customer details into the system). It frees back offices from recurring and simple tasks. Precious human resources can be engaged in more creative and complex tasks.


Improves business resilience

Automating a whole process end-to-end also allows one to get a better overview. Both weaknesses and improvements can be highlighted. This can be done by building a solid feedback system focusing on empirical data aimed to optimise the workflow.


It can begin here

In collaboration with Blue Prism, Spixii is committed to automating end-to-end processes for businesses who are ready to level up. We offer services related to:

You can click on the relevant link above and start your journey of transforming on the inside to create success on the outside.

Illustration of robot with light beam

Discover Conversational Process Automation

CPA allows end-to-end processing through chatbots and leverages advanced analytics to continuously improve both the underlying process and the conversation with the end-user.

Recent Posts

How to avoid chatbots' failure with Conversational Process Automation

4 min read If you aren’t already using them, then you would’ve definitely heard of chatbots by now. Along with Artificial Intelligence, they became th...

Read more

CPA + RPA: Enable self-service for customers

2 min read Today most insurance companies know about Robotic Process Automation (RPA). RPA has been in the market for 20 years and insurance companies...

Read more

How to evolve conversations with customers from analogue to digital?

3 min read The landscape of customer interaction has changed drastically. One needs to only look at Amazon, Uber, and other on-demand services to see ...

Read more

How to choose the right insurtech collaborator

3 min read After the massive digital shift last year, insurtech is a more familiar term in the industry. However, what might still be in the shadows i...

Read more

Start a conversation

Talk to Spixii bot to enquire about Spixii insurance solutions.

Call to action with Spixii chatbot conversation