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Success stories

Learn more about forward-looking organisations are using the Spixii platform to elevate their customer service operations with more efficiency and resilience using 24/7 conversational self-service.

Delighting through high-delivery standards

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Full-service

From design to development, Spixii analyses current processes with the key departments and deliver new effective solutions. Performance can be easily tracked through Spixii Analytics and Reporting.

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Expert delivery

Equipped with insurance-specific templates, Spixii Intelligent Chatbots can be deployed in days. For end-to-end automation, integration to legacy systems via the Spixii Connectivity Hub can take a few weeks rather than months. All deliveries can be 100% online.

Case studies


Award-winning

How Zurich UK launched Zara, their first claims chatbot, in just 5 weeks

Between February and March 2018, Zurich UK launched a six-week trial period for a sophisticated chatbot programme.

New

Upgrading manual medical pre-authorisation processes to automated conversational experiences

How a large international health provider enabled true self-serve for customers requiring medical pre-authorisation...

How a global insurance company deployed in 2 weeks a chatbot providing info about Coronavirus

Managing the growing number of customers calls related to Coronavirus and their own personal coverage...

How Bupa trialled the UK's first ever health insurance chatbot to transform digital healthcare.

Bupa selected Spixii for its Bupa Blue Table innovation programme, during which Spixii delivered a fully integrated proof-of-concept, quote-and-buy...

How Zurich International launched Zuri, their customer service chatbot

Zurich International set out on a new mission: improve their online customer experience and assess the appetite of their customers using an insurance...

How Zurich UK scaled its chatbot proposition, tailoring to different customer segments

The response of Zurich UK to a business need that emerged from their first chatbot.

The world-first Quote and Buy travel insurance bot

How we helped a worldwide top-tier insurance company to pilot the first Quote and Buy travel insurance chatbot.

How we delivered a fully integrated travel insurance chatbot

Launching a new fully digital travel insurance experience for Quote & Buy, featuring an intelligent chatbot able to deal with complex and customisable travel insurance products.

How Spixii helped a leading reinsurer to build a proposition of insurance chatbot technology for underwriting.

Building a new proposition of life insurance for underwriting leveraging the flexibility of insurance chatbot technology.

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What is Spixii?
Spixii is a Conversational Process Automation platform enabling businesses to offer 24/7 self-service to their customers. Combining expert chatbots, business process modelling and integration to core systems, businesses benefit from fewer inbound calls and improved productivity and resilience of their operations. Spixii is recognised among the “Cool Vendors in Insurance” by Gartner and is certified ISO 27 001:2022.
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