Solution
Spixii Claim solution enhances Duck Creek Claim by capturing and validating loss information through automated conversations provided by Spixii Intelligent Chatbots. This integration accelerates the access to the new standard of straight-through processing for simple claims as well as creating a robust and scalable digital channel for claimants enquiring on complex claims. Spixii Intelligent Chatbots go a step further compared to online portals by bringing empathy, critical for sensitive claims, along with a user-friendly experience.
As an integrated offering, Spixii Claim solution and Duck Creek Claim communicates in both directions to allow the capture of information, update of loss and resolution of claims for all lines of businesses such as property and motor as an example. Standard validations rules are in-built within the Spixii CPA platform to make the final user experience more pleasant and quick, and advanced business rules can be incorporated directly in the Duck Creek Claim workflows and ManuScript.
With this package, policyholders have the opportunity to submit property first notice of losses in their own time via Spixii Claim that will feed into Duck Creek Claim.
