How can insurers improve their customers' digital journey?

Learn how to engage with your customers in a way you never have before. Increase customer satisfaction and improve the Net Promoter Score (NPS) of your company.

About

This webinar highlights customer pain points with respect to the 3 phases of the insurance journey:

  1. Distribution
  2. Customer Service
  3. Claims

These problems are defined using all the knowledge and experience Spixii developed since 2016. Now, after 3 years of constant iteration on both internal research and live solutions with large insurers, we have developed unique solutions to combat these problems. An added benefit and the driving factor behind improving customer engagement are behavioural insights.

We have currently published the first part of the webinar on Spixii’s distribution solutions and going forward aim to release Part 2 and 3 on the customer service and claims solutions respectively. To keep updated on these, please follow us on LinkedIn or subscribe to our newsletter!

Who should watch it?

The webinar is designed for insurance professionals at large, so no matter what your designation is, there’s something to learn for everyone. However, we especially recommend this webinar for business professionals working in operations, Innovation, claims, underwriting, marketing, compliance.

Expected Outcome

By the end of this webinar, viewers will have an overall understanding about Spixii automated insurance solutions including insurance chatbots, how they work and the features. They will also have a clearer understanding of the difficulties faced by consumers and the solutions to optimising the insurance journey for them.

The webinar is divided into 3 parts

01

Distribution or underwriting

What are the problems faced by Andy, a 32 year old surgeon, as he tries to buy a new insurance policy? What can an insurer do to make it easier? Watch the first part of our webinar to find out more! 

02

Customer service

Follow Andy's journey after purchasing a policy as he tries to make changes to his personal details! To be the first to find out when this is available, please follow us on LinkedIn or subscribe to our newsletter!

Coming soon

03

Claims

The moment of truth for Andy is here. Find out about Andy's claims journey and the problems he encounters during the 'First Notification of Loss'. To be the first to find out when this is available, please follow us on LinkedIn or subscribe to our newsletter!

Coming soon