Spixii Insurance Policy Administration Solution

Why automation for Policy Administration?

Touchpoints during the life of the policy are needed when a change or adjustment is required. They represent a huge potential for giving value to the customers by automating their queries in a self-serve fashion and while creating cross-sell opportunities.

Spixii Policy Administration

Spixii Policy Administration allows you to free staff from recurring admin tasks by digitalising and automating them. The common workflow will be for mid-term adjustments and renewal which can be completed directly by your customers in their own time.

Benefits

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Boost revenue

Spixii Intelligent Chatbots focus on existing clients for common tasks so you can free time to cross-sell and acquire new clients

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Reduce operation costs

Open up to significant savings by embracing chatbot automation of simple tasks

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Increase customer retention

Raise the standard of your customer support with 24/7/365 available chatbots

Evolving to automated processes

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Serve

7/24/365 available, augment your services via the Spixii Intelligent Chatbots which will assist your customers for the specific queries related to their policy such as change of address or renewal)

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Integrate

Instantly solve online the more advanced customer queries by linking the Spixii Connectivity Hub to your core system

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Cross-sell

Take the opportunity to ask your customers if they need anything else such as an update on available products and showcase current promotions

Available for major insurance products

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Travel

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Motor

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Property

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Life

Top features

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User authentication

Allow your customer to authenticate into your systems in a rapid and secure way straight from the chatbot

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Lean updates

Spixii Intelligent Chatbots will bridge information between your core system and your customer, retrieving policy information and updating changes in the database

Customer experience module

Measure your customer satisfaction rate using CSAT, TNPS or CES and gather feedback to understand how to improve your solution

Embracing Conversational Process Automation (CPA)

Example of a Policy Administration process with and without Conversational Process Automation

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How to implement Spixii Policy Administration


As a pure B2B2C solution, Spixii believes in the value of reconciling customer and business needs. Once live we offer premium hands-on support for 6 weeks accelerating the benefits gained by your business thanks to the Spixii Policy Administration Solutions.

Start a conversation

Talk to Spixii bot to enquire about Spixii insurance solutions.