Spixii Insurance Claims Solution

Why automation for Claims?

Claims represent the ‘moment of truth’ for insurers and their customers. Most claims are currently notified by phone. Call centres saturate quickly, especially during surges, creating high operational costs and waiting on hold for customers.

Spixii Claims

From the first notice of loss (FNOL) up to straight-through processing (STP), Spixii Claims Solutions deliver touchless automation of the claims process with 24/7/365 Intelligent Chatbots capturing detailed customer feedback to continuously enhance their satisfaction rate.

Benefits

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Reduce operation costs

Open up to significant savings by augmenting your call center capabilities through chatbot automation

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Scale your expertise

Using Spixii Connectivity Hub, leverage pre-integrated accelerators with leading claims platform or simply connect your systems to our microservice architecture

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Increase customer retention

Be ready to help your customers at the “moment of truth” with 24/7/365 available chatbots, they won’t forget

Evolving to automated processes

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Collect data

Allow your customers to notify their loss straight through the Spixii Intelligent Chatbot, sparing them the hassle of queuing on the phone

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Analyse risk

Perform the fraud check and claim triage through the Spixii Intelligent Chatbot by identifying “fast track” and complex claims

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Authorise payout

Complete the adjudication step and speed up the payout process with the Spixii Intelligent Chatbot by authorising “one & done” claims

Available for major insurance products

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Travel

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Motor

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Property

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Life

Top features

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Media upload

Using the Spixii secure content management system, your customer can upload media such as photo, invoice and video avoiding unnecessary back and forth

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DVLA recognition

Validate user information upfront by connecting with APIs able to check existing number plates

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Customer experience module

Measure your customer satisfaction rate using CSAT, TNPS or CES and gather feedback to understand how to improve your solution

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User input validation

Collect more accurate customer details by introducing specific validation rules for email, postcode, telephone number etc.

Embracing Conversational Process Automation (CPA)

Example of a Claim process with and without Conversational Process Automation

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How to implement Spixii Claims


As a pure B2B2C solution, Spixii believes in the value of reconciling customer and business needs. Once live we offer premium hands-on support for 6 weeks accelerating the benefits gained by your business thanks to the Spixii Claims Solutions.

Start a conversation

Talk to Spixii bot to enquire about Spixii insurance solutions.