Spixii Insurance Claims Solution

Why automation for Claims?

Claims represent the ‘moment of truth’ for insurers and their customers. Most claims are currently notified by phone. Call centres saturate quickly, especially during surges, creating high operational costs and waiting on hold for customers.

Spixii Claims

From the first notice of loss (FNOL) up to straight-through processing (STP), Spixii Claims Solutions deliver touchless automation of the claims process with 24/7/365 Intelligent Chatbots capturing detailed customer feedback to continuously enhance their satisfaction rate.

Benefits

platform-claims-benefit-1

Reduce operation costs

Open up to significant savings by augmenting your call center capabilities through chatbot automation

platform-claims-benefit-2-1

Scale your expertise

Using Spixii Connectivity Hub, leverage pre-integrated accelerators with leading claims platform or simply connect your systems to our microservice architecture

platform-claims-benefit-2

Increase customer retention

Be ready to help your customers at the “moment of truth” with 24/7/365 available chatbots, they won’t forget

Demo_Claims

See it in action

Request a demo with our sales team to get the solution overview. 

Evolving to automated processes

platform-q&b-process-1

Collect data

Allow your customers to notify their loss straight through the Spixii Intelligent Chatbot, sparing them the hassle of queuing on the phone

platform-q&b-process-2

Analyse risk

Perform the fraud check and claim triage through the Spixii Intelligent Chatbot by identifying “fast track” and complex claims

platform-q&b-process-3

Authorise payout

Complete the adjudication step and speed up the payout process with the Spixii Intelligent Chatbot by authorising “one & done” claims

Available for major insurance products

Q&B_travel

Travel

Q&B_car

Motor

Q&B_home

Property

Q&B_life

Life

Top features

upload

Media upload

Using the Spixii secure content management system, your customer can upload media such as photo, invoice and video avoiding unnecessary back and forth

car

DVLA recognition

Validate user information upfront by connecting with APIs able to check existing number plates

nps

Customer experience module

Measure your customer satisfaction rate using CSAT, TNPS or CES and gather feedback to understand how to improve your solution

keyboard

User input validation

Collect more accurate customer details by introducing specific validation rules for email, postcode, telephone number etc.

zurich-logo-vector

See how Zurich UK  launched their first FNOL claims chatbot in just 5 weeks leveraging Spixii CPA and how it managed to absorb the Beast from the East surge. 

Embracing Conversational Process Automation (CPA)

Spixii CPA leverages insurance process expertise lacking by generic chatbot providers to improve customer-facing interactions and complete insurance companies’ automation platforms (e.g. RPAs).

Spixii claims is pre-integrated

From insurance platforms to RPA providers, Spixii partners with other insurance key technology actors to offer end-to-end digital solutions.

duck-creek-logo

As an integrated offering, Spixii Claim solution and Duck Creek Claim offers a new FNOL experience that communicates in both directions to allow the capture of information, update of loss and resolution of claims for all lines of businesses such as property and motor.

blue-prism-logo

Leveraging this solution, insurance companies can partially or fully automate their Claims process by providing their customers with a simple interface to notify their claims through a 24/7/365 available chatbot and remove the post-claim friction in relation to claims updates.

How to implement Spixii Claims


As a pure B2B2C solution, Spixii believes in the value of reconciling customer and business needs. Once live we offer premium hands-on support for 6 weeks accelerating the benefits gained by your business thanks to the Spixii Claims Solutions.

Start a conversation

Talk to Spixii bot to enquire about Spixii insurance solutions.