Open up to significant savings by augmenting your call centre capabilities through Intelligent Chatbot automation
Through the Function Manager, leverage pre-built integrations with leading claim platforms or directly connect your systems to our microservice architecture
Be ready to help your customers at the “moment of truth” with 24/7/365 available chatbots, they won’t forget
Allow your customers to notify their loss straight through Spixii Intelligent Chatbots at their most convenient time whilst sparing them the hassle of queuing on the phone
Perform the fraud check and claim triage through Spixii Intelligents Chatbot by identifying “fast track” to process and complex claims to route to claim handlers
Complete the adjudication step and speed up the payout process by authorising “one & done” claims straight from Spixii Intelligent Chatbots conversations
Using the Spixii secure content management system, your customer can upload media such as photo, invoice and video avoiding unnecessary back and forth
Validate user information upfront by connecting with APIs able to check existing number plates
Measure your customer satisfaction rate using CSAT, TNPS or CES and gather feedback to understand how to improve your solution
Collect more accurate customer details by introducing specific validation rules for email, postcode, telephone number etc.
Spixii Intelligent Chatbots gather all the FNOL details and the through the Function Manager log them straight into Appian Connected Claims, where the operational claim team have a 360-degree view of each claim in an actionable dashboard of data from all claims systems, policy systems and 3rd party applications.
Spixii Claim solution and Duck Creek Claim communicates in both directions to allow the capture of information, update of loss and resolution of claims for all lines of businesses such as property and motor.
Spixii Intelligent Chatbots allow to notify a claim with media in a few minutes, and through a Blue Prism connector can be integrated with the policy system to retrieve customer’s policy data and allow automated claims updates after the FNOL.
