Spixii Insurance Claims Solution

People involved in car accident messaging with chatbot

Why automation for Claims?

Claims represent the ‘moment of truth’ for insurers and their customers. Most claims are currently notified by phone. Call centres saturate quickly, especially during surges, creating high operational costs and waiting on hold for customers.

Spixii Claims

From the first notice of loss (FNOL) up to straight-through processing (STP), Spixii Claims Solutions deliver touchless automation of the claims process with 24/7/365 Intelligent Chatbots capturing detailed customer feedback to continuously enhance their satisfaction rate.

Benefits

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Reduce operation costs

Open up to significant savings by augmenting your call center capabilities through chatbot automation

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Scale your expertise

Using Spixii Connectivity Hub, leverage pre-integrated accelerators with leading claims platform or simply connect your systems to our microservice architecture

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Increase customer retention

Be ready to help your customers at the “moment of truth” with 24/7/365 available chatbots, they won’t forget

Demo with web page and chatbot conversation for claims

See it in action

Request a demo with our sales team to get the solution overview. 

Evolving to automated processes

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Collect data

Allow your customers to notify their loss straight through the Spixii Intelligent Chatbot, sparing them the hassle of queuing on the phone

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Analyse risk

Perform the fraud check and claim triage through the Spixii Intelligent Chatbot by identifying “fast track” and complex claims

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Authorise payout

Complete the adjudication step and speed up the payout process with the Spixii Intelligent Chatbot by authorising “one & done” claims

Available for major insurance products

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Travel

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Motor

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Property

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Life

Top features

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Media upload

Using the Spixii secure content management system, your customer can upload media such as photo, invoice and video avoiding unnecessary back and forth

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DVLA recognition

Validate user information upfront by connecting with APIs able to check existing number plates

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Customer experience module

Measure your customer satisfaction rate using CSAT, TNPS or CES and gather feedback to understand how to improve your solution

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User input validation

Collect more accurate customer details by introducing specific validation rules for email, postcode, telephone number etc.

Zurich logo

See how Zurich UK  launched their first FNOL claims chatbot in just 5 weeks leveraging Spixii CPA and how it managed to absorb the Beast from the East surge. 

Embracing Conversational Process Automation (CPA)

Spixii CPA leverages insurance process expertise lacking by generic chatbot providers to improve customer-facing interactions and complete insurance companies’ automation platforms (e.g. RPAs).

Our solution partners

From insurance platforms to RPA providers, Spixii partners with other insurance key technology actors to offer end-to-end digital solutions.

Appian logo

Spixii partnered with Appian to offer insurers an embedded solution that enables straight-through-processing (STP) and no-touch claims automation for P&C, Health and Life insurance.

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Duck Creek Technologies logo

Duck Creek Technologies is a leading provider of comprehensive P&C insurance software and services for insurers of all sizes worldwide. The partnership with Spixii results in an Award-Winning Claim Solution.

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Blue Prism RPA logo

Blue Prism develops leading Robotic Process Automation software to provide businesses with a more agile virtual workforce. Spixii complements Blue Prism's RPA through the automation of conversational customer-facing processes (CPA).

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How to implement Spixii Claims


As a pure B2B2C solution, Spixii believes in the value of reconciling customer and business needs. Once live we offer premium hands-on support for 6 weeks accelerating the benefits gained by your business thanks to the Spixii Claims Solutions.

Start a conversation

Talk to Spixii bot to enquire about Spixii insurance solutions.

Call to action with Spixii chatbot conversation