Studies have shown that up to 40% of all customer service tickets can be answered through the FAQ page leading to human resource wastage and higher operating costs, yet no one enjoys searching answers through FAQ. Chatbots allow providing this information in a personal and easy way. Providing customers with a personalised experience while allowing customer service executives to focus on more complex topics is difficult. That’s where automation comes in.
Integrated with leading CRM and web live chat, Spixii Customer Service solution augments your back-office capabilities by taking care of simple tasks and automatically raising tickets for unanswered queries.
See how Zurich International launched Zuri, their customer service chatbot to help customer to find relevant information while drastically freeing call centres operators from recurring queries.
As a pure B2B2C solution, Spixii believes in the value of reconciling customer and business needs. Once live we offer premium hands-on support for 6 weeks accelerating the benefits gained by your business thanks to the Spixii Customer Service Solutions.