Spixii Analytics

By analysing the structured data and customer feedback collected through the chatbot, Spixii’s reporting feature allows you to better understand your customer and make informed decisions

Benefits

Actionable insights

Collect 50% more customer feedback on your processes

Continuous improvement

Analyse and refine the chatbot conversation to fit your customers’ needs and wants

Increase customer retention

By understanding your customers, create a personalised experience for them

Features

Reporting

Get tailored reports detailing your service performance

analytics_behaviour-analysis

Behavioral pattern analysis

Beyond direct customer feedback, discover unspoken details related to their experience

Empirical Insights

By continuously analysing the data collected, Spixii suggests improvements to better engage with your customers