Spixii Business Insights

Receive digestible reports uncovering customer behavior insights and supporting you to identify the most recurring customer feedback themes. Leverage Spixii expertise with the option of receiving additional suggestions on how to improve your chatbots and the processes performance.

Benefits

icon of light bulb

Acquire customer knowledge

Share insights about your customer to the various functions of your organisation fostering a customer-centric approach

icon with 3 people

Increase customer retention

Enrich the knowledge base of your customers to offer personal experiences and refine the uniqueness of your proposition

icon of infinite symbol

Enable continuous improvement

By reviewing Spixii Business Insights, approve changes to be rapidly deployed and analyse their impact in the next report

Features

Analytics report with charts
icon of paper with 2 charts

Custom reporting

Receive multiple reports tailored to the relevant business unit detailing your service performance

icon of magnifying glass zooming on chart

Behavioural pattern analysis

Beyond direct customer feedback, discover unspoken details related to their experience

icon of test tube

Empirical Insights

By continuously analysing the data collected, Spixii suggests improvements to better engage with your customers

data protection with GDPR and IDD logo

Spixii is fully compliant

Spixii crafted its strategy and technology around the highly-regulated insurance industry. Beyond compliance with GDPR and IDD, Spixii applies further encryption and data strategies to ensure data protection at bank-level security standards.

Clients say



 

Headshot of John Moore

The work that we have been doing with Spixii has given us some real insight into what innovative technologies can bring to insurance. The chance to make the process of buying and utilising insurance products easier could make their experience far better


John Moore, Bupa Customer Lab



 

Headshot of Tim Richards

Spixii's iterative approach helped us hit the ground running and allowed a solid foundation to scale-up. They shone through a different way of thinking


Tim Richards, Zurich



 

Headshot of John Cusano

Spixii learns from its customer interactions and is able to offer personalised insurance products in real-time. Spixii’s interactions are friendly and conversational, making for a customer experience that is convenient and even pleasant


John Cusano, Accenture



 

Headshot placeholder with man silhouette

The Spixii team made my life easier. The auditable, structured chatbot technology met our compliance and legal requirements during the trial, and has been straightforward to integrate


James Oughton, Bupa Customer Lab

Start a conversation

Talk to Spixii bot to enquire about Spixii insurance solutions.

Call to action with Spixii chatbot conversation