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Spixii Business Insights

Receive digestible reports uncovering customer behavior insights and supporting you to identify the most recurring customer feedback themes. Leverage Spixii expertise with the option of receiving additional suggestions on how to improve your chatbots and the processes performance.

Benefits
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Acquire customer knowledge

Share insights about your customer to the various functions of your organisation fostering a customer-centric approach

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Increase customer retention

Enrich the knowledge base of your customers to offer personal experiences and refine the uniqueness of your proposition

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Enable continuous improvement

By reviewing Spixii Business Insights, approve changes to be rapidly deployed and analyse their impact in the next report

Features
Analytics report with charts
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Custom reporting

Receive multiple reports tailored to the relevant business unit detailing your service performance

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Behavioural pattern analysis

Beyond direct customer feedback, discover unspoken details related to their experience

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Empirical Insights

By continuously analysing the data collected, Spixii suggests improvements to better engage with your customers

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Spixii is fully compliant

Spixii crafted its strategy and technology around the highly-regulated insurance industry. Beyond compliance with GDPR and IDD, Spixii applies further encryption and data strategies to ensure data protection at bank-level security standards.

Clients say



 

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The work that we have been doing with Spixii has given us some real insight into what innovative technologies can bring to insurance. The chance to make the process of buying and utilising insurance products easier could make their experience far better


John Moore, Bupa Customer Lab



 

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Spixii's iterative approach helped us hit the ground running and allowed a solid foundation to scale-up. They shone through a different way of thinking


Tim Richards, Zurich



 

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Spixii learns from its customer interactions and is able to offer personalised insurance products in real-time. Spixii’s interactions are friendly and conversational, making for a customer experience that is convenient and even pleasant


John Cusano, Accenture



 

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The Spixii team made my life easier. The auditable, structured chatbot technology met our compliance and legal requirements during the trial, and has been straightforward to integrate


James Oughton, Bupa Customer Lab

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Company
What is Spixii?
Spixii conversational robots execute quote & buy, insurance policy management and claims processes. Conversational Process Automation (CPA) gives the scalability and resilience missing to call centres and web live chats. It also keeps the dialogue with the end user which sadly disappears with web-forms. Spixii advanced analytics enable continuous improvement of the customer experience and operational performance.
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