By providing structured data and customer feedback collected through Spixii Intelligent Chatbots, Spixii’s Advanced Analytics can be exported as raw data or into a dedicated dashboard to empower your business to make informed decisions based on real customer behaviour and feedback.
Collect more customer feedback on your processes. More than 50% of users leave feedback when using Spixii Intelligent Chatbots
Enrich the knowledge base of your customers to offer personal experiences and refine the uniqueness of your proposition
Analyse when users are getting stuck and dropping off the conversations to find out the next improvement
From raw data to dedicated dashboards, Spixii Advanced Analytics module is adaptable to your business need
Through data minimisation and anonymisation, Spixii Advanced Analytics create insights in a compliant way
Leveraging Spixii’s machine learning capabilities, focusing on real customer historical and transactional data, identify risks and opportunities related to your business
Spixii crafted its strategy and technology around the highly-regulated insurance industry. Beyond compliance with GDPR and IDD, Spixii applies further encryption and data strategies to ensure data protection at bank-level security standards.
John Moore, Bupa Customer Lab
Tim Richards, Zurich
John Cusano, Accenture
James Oughton, Bupa Customer Lab