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Spixii Advanced Analytics

By providing structured data and customer feedback collected through Spixii Intelligent Chatbots, Spixii’s Advanced Analytics can be exported as raw data or into a dedicated dashboard to empower your business to make informed decisions based on real customer behaviour and feedback.

Benefits
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Collect actionable insights

Collect more customer feedback on your processes. More than 50% of users leave feedback when using Spixii Intelligent Chatbots

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Increase customer retention

Enrich the knowledge base of your customers to offer personal experiences and refine the uniqueness of your proposition

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Enable continuous improvement

Analyse when users are getting stuck and dropping off the conversations to find out the next improvement

Features
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Tailor access to data

From raw data to dedicated dashboards, Spixii Advanced Analytics module is adaptable to your business need

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Secure data strategy

Through data minimisation and anonymisation, Spixii Advanced Analytics create insights in a compliant way

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Predictive analytics

Leveraging Spixii’s machine learning capabilities, focusing on real customer historical and transactional data, identify risks and opportunities related to your business

Clients say



 

The work that we have been doing with Spixii has given us some real insight into what innovative technologies can bring to insurance. The chance to make the process of buying and utilising insurance products easier could make their experience far better


John Moore, Bupa Customer Lab



 

Spixii's iterative approach helped us hit the ground running and allowed a solid foundation to scale-up. They shone through a different way of thinking


Tim Richards, Zurich



 

Spixii learns from its customer interactions and is able to offer personalised insurance products in real-time. Spixii’s interactions are friendly and conversational, making for a customer experience that is convenient and even pleasant


John Cusano, Accenture



 

The Spixii team made my life easier. The auditable, structured chatbot technology met our compliance and legal requirements during the trial, and has been straightforward to integrate


James Oughton, Bupa Customer Lab

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