Spixii customer service solutions

Why automation for customer service?

Studies have shown that up to 40% of all customer service tickets can be answered through the FAQ page leading to human resource wastage and higher operating costs, yet no one enjoys searching answers through FAQ. Chatbots allow providing this information in a personal and easy way. Providing customers with a personalised experience while allowing customer service executives to focus on more complex topics is difficult. That’s where automation comes in.

Spixii customer service solutions

The Spixii solution offers a wide array of information sets allowing for quick and efficient access to query resolution without the tedious task of reading an FAQ page or constantly placing calls to the customer care centre. This also means to free up back-offices and call centres from recurring tasks and questions.

Services

Chatbot

Increase customer retention by providing them with a simpler and quicker way of accessing information

Operation reporting

Free employees from simple queries and send complex one only directly to your operational team

Business reporting

Gain insights through recurring reporting on chatbot performance and customer satisfaction rate

Custom services

Tailor your solution with more advanced services such as custom integration with your policy system

Top features

NPS system

Measure your customer satisfaction rate and gather feedback to understand how to improve your solution

User input validation

Collect more accurate customer details by introducing validation rules for email, postcode, telephone number etc.

Media upload

Allow your customers to upload media content and avoid unnecessary back and forth

Cross-selling

Solve queries while letting your customer know about your offerings within the same conversation

How to implement Spixii customer service solutions


As a pure B2B2C solution, Spixii believes in the value of reconciling customer and business needs. Our free trial and partnership are designed to gather both your business and customer requirements and make constant iterations based on the feedback coming from the two parties.

Read Zuri Success Story