Studies have shown that up to 40% of all customer service tickets can be answered through the FAQ page leading to human resource wastage and higher operating costs, yet no one enjoys searching answers through FAQ. Chatbots allow providing this information in a personal and easy way. Providing customers with a personalised experience while allowing customer service executives to focus on more complex topics is difficult. That’s where automation comes in.
The SPIXII solution offers a wide array of information sets allowing for quick and efficient access to query resolution without the tedious task of reading an FAQ page or constantly placing calls to the customer care centre. This also means to free up back-offices and call centres from recurring tasks and questions.
As a pure B2B2C solution, SPIXII believes in the value of reconciling customer and business needs. Our free trial and partnership are designed to gather both your business and customer requirements and make constant iterations based on the feedback coming from the two parties.